§Writing
Writing that ranks.
Guides, comparisons and opinion pieces for Helply, plus explainers for young readers at Untitled Media. 141 articles on helply.com carry my byline.1
§01 · On this site
Notes on AI search.
What I’m learning about getting cited in AI answers, with the data behind it.
Case study · GEO1 Oct 2026
How Helply got cited in 472 Google AI Overviews
Which pages got cited, what the most-cited guide has in common, and why most answers never named Helply.
Guide · Original test1 Oct 2026
How to get cited by ChatGPT: what 57 citations show
Eight buyer questions, 57 cited pages, and only 2 of them on Google’s first page. Plus 8 steps to get cited.
§02 · Helply · B2B SaaS
Six that show the range.
Buyer’s guides, how-tos, tutorials, opinion and research. Where a piece ranks, the position is noted.2
Best Customer Satisfaction Survey Software & Tools
#2 on Google US for “customer satisfaction survey software”
How to Troubleshoot Technical Issues in 5 Steps
#1 on Google US for “technical issues”, 1,600 searches a month
Best Helpdesk Ticketing Systems for Small Business
Cited in 102 Google AI Overview answers
How to Create an AI Agent With ChatGPT Agent Builder
#3 on Google US for “chatgpt agent builder”
Seat-Based Pricing Is a Scam in 2026. Here’s the Math.
A pricing argument built on the numbers
Customer Service Psychology: What the Evidence Supports
Which popular frameworks hold up, and which don’t
More from Helply
- What Is Hypercare? A B2B SaaS Post-Launch Guide#2
- Best Customer Communication Tools for B2B Teams#1
- Best AI Agents for Small B2B SaaS Support Teams#3
- Customer Service Books for B2B Support Leaders#3
- 12 Best Zendesk Alternatives for B2B SaaS↗
- Zendesk vs. Help Scout vs. Helply: B2B Comparison↗
- 8 Best AI Agents for Customer Service (B2B Guide)↗
- Customer Service Burnout: Why B2B Teams Break Differently↗
- Customer Apology Letter: 15 Templates & Severity Framework↗
- Swarming vs. Tiered Support: Which Model Wins?↗
- How to Handle Refund Requests: A B2B SaaS Playbook↗
- 60 Customer Support Statistics & Trends for 2026↗
- SaaS Customer Support: The 2026 B2B Playbook↗
- Guest Blogging for B2B SaaS: Is It Worth It in 2026?↗
The rest are on the Helply blog.
§03 · Untitled Media · Explainers
The fine print, for young readers.
Policy, money and work, explained for readers aged 18 to 30. I write and edit them, and run the site’s SEO.
NextGen.KE: What Young Kenya Actually Gets
Who qualifies for the programme and what it pays
Why Kenyan Graduates Can’t Find Work
Graduate unemployment is now the normal first chapter after campus
Inside Nairobi’s Fake Sneaker Economy
A counterfeit raid, and what it says about how young people shop
Finance Bill 2026: What It Means for Young Kenyans
What the new taxes mean for phones, mobile money and secondhand clothes
HELB Is Open Again. What the New Money Means for Your Loan.
Record new funding, and what it changes for student loans
More at Untitled Media.
§Contact
Send me the brief.
Tell me what you sell, who buys it, and what you need written. I take a few freelance projects at a time and work remotely.
The fine print
Every number on this page, and where it comes from.
- 1Posts on helply.com/blog with Bildad Oyugi as author, counted 1 Oct 2026: 141.
- 2Positions and monthly search volumes are Google US, Sep 2026. AI Overview citations counted Sep 2026.